b'warranty & restorationWe are commited to customer service and beautiful, high-quality, personalized keepsakes. We will ensure in all situations possible that you are satisfied with your purchase. Our Warranty and Restoration Plan are examples of our commitment to you.We understand that your keepsake is important to you, and the memory of your loved one. That is why we provide Care Instructions that help you maintain the lustre of your purchase. We have also developed a plan to restore your pendant purchase after long-term wear to keep its lustre and beauty for years.For specific warranty details and exemptions please visitwww.eternitystouch.com/warrantyFor any warranty concerns please contact your funeral home provider. allergen sensitive & nickel platingAll of our standard Sterling Silver comes with a nickel plating under the protective Rhodium coating for surface consistency and durability.We know some people do have an allergy or sensitivity to this metal. In instances such as these, we offer all of our Sterling Silver Keepsakes in an Allergen Sensitive option which does not include the nickel plating.For more information on this and other product details please visitwww.eternitystouch.com/FAQContact your funeral director with any further questions.13'